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Union Bank enhances banking convenience with ‘Missed Call Banking

Union Bank Credit Cards announced that its cardholders will have access to a range of savings and discounts in time for the upcoming Sinhala and Tamil New Year celebrations. The offers on preferred segments will afford great savings for the whole family, making shopping and gifting in the festive season an absolute delight.

In keeping with its continued commitment to enhance technology enabled banking conveniences for the ease of its customers, Union Bank recently introduced Missed Call Banking service as an inclusive, wide-ranging mobile-based banking facility that can be accessed with any type of mobile phone.
Union Bank’s Missed Call Banking is a Short Message Service (SMS)-based notification service that provides account holders with an instant and secure means of obtaining their account balances on their mobile phone.
To avail the service, account holders must subscribe to Union Bank’s SMS Alerts feature which can be activated at the time of opening an account or by simply submitting an application form for the said service. Consequently, users can obtain the available balance and a number of other updates on their active banking accounts via SMS. Account holders can give a ‘missed call’ to 0115 800 700 or send an SMS with a given code and in return receive an SMS notification with the requested account information.
The Missed Call and SMS Banking feature from Union Bank will be specially beneficial at these times of the pandemic, whereby helping the customers to stay safe and reduce their exposure by checking account balances and staying up to date on their account activities from the safety of their homes.
Commenting on this latest addition to mobile banking conveniences, Vice President Retail Banking Chaya Jayawardane said, “At Union Bank we are constantly looking for ways to simplify the banking experience of our customers by enabling simple-to-use, cost-effective digital banking solutions that provide them with greater banking ease. Union Bank’s Missed Call Banking is another step forward in this direction that empowers customers with the ability to keep a tab on their account balances from anywhere and at any time with real-time updates received directly on their phones. We believe this one-step process of checking account related information will significantly improve the customer experience as a time saving, reliable mode of acquiring account related information at any given time of the day.”
With Union Bank’s Missed Call Banking personal savings and current account holders can now save time spent on travelling to the nearest automated teller machine (ATM) or branch and dialling the customer care services for the sole purpose of inquiring account balances before making important transaction decisions. To inquire the balance at any time, the users can either give a missed call to 0115 800 700 or simply type ‘Bal’ and send to the same number. A subscription service is also available for those that require daily updates where users can simply type M100 and send to the given number to receive account balance updates once a day for 30 days. M150 subscription service will enable account updates twice a day for 30 days. The latter subscription services will be especially ideal for account holders with a need to keep continuous records on their account balances, cheque and account floats etc. Up to three accounts of an individual could be added under this service. Furthermore, the daily updates can even be customised to be received at a preferred time on each day for added convenience of the users. The service is available even on the simplest type of mobile phone, thus being more accessible to even non-smartphone users.
More details on Union Bank’s Missed Call Banking alert service and other products and services provided by the Bank can be viewed on its corporate website www.unionb.com. Customers could even contact their branch managers or relationship managers for further information or assistance.