DFCC Bank Achieves ISO 22301:2019 Certification, Strengthening Service Resilience
DFCC Bank has achieved ISO 22301:2019 certification for its Business Continuity Management System (BCMS), reinforcing its commitment to maintaining critical banking services and protecting customer interests during unexpected disruptions.
The internationally recognised certification validates the Bank's business continuity framework, confirming that its governance, risk management, contingency planning, and response mechanisms meet global best practices for operational resilience.
The achievement marks a significant milestone in DFCC Bank's ongoing efforts to ensure uninterrupted access to essential banking services while strengthening its ability to anticipate, respond to, and recover from a wide range of operational challenges.
ISO 22301:2019 is the globally accepted standard for Business Continuity Management Systems, providing organisations with a structured approach to identifying potential threats, preparing for disruptions, and ensuring the continuity of critical business operations.
For DFCC Bank, the certification reflects years of investment in resilience, risk management, and preparedness across the organisation. The framework enables teams to effectively manage operational risks, coordinate response efforts, and minimise the impact of unforeseen events on customers, employees, and other stakeholders.
Commenting on the achievement, Kushan Jayasuriya, Senior Vice President (Integrated Risk Management) and Chief Risk Officer of DFCC Bank, stated:
"Banking services play an essential role in the daily lives of individuals, families, and businesses. Our responsibility is to ensure that critical services remain available, even during challenging circumstances. Achieving ISO 22301:2019 certification is a recognition of the strong business continuity framework we have built and the collective commitment shown by teams across the Bank. More importantly, it provides a strong platform for us to continuously enhance our resilience as risks and operating conditions evolve."
The certification was achieved through a coordinated, Bank-wide effort to embed business continuity principles into governance, strategic planning, operational processes, and day-to-day decision-making. It also reflects DFCC Bank's culture of preparedness and its commitment to continuous improvement.
As the operating environment continues to evolve, DFCC Bank will continue to strengthen, test, and enhance its business continuity capabilities in line with international standards, ensuring reliable service delivery and building greater confidence among customers, regulators, and stakeholders.
About DFCC Bank
DFCC Bank PLC, established in 1955 and listed on the Colombo Stock Exchange since 1956, is one of Sri Lanka’s leading financial institutions. Regulated by the Central Bank of Sri Lanka and rated A (lka) by Fitch Ratings, the Bank offers a comprehensive portfolio of retail, corporate, and SME banking services, along with treasury, investment, and trade finance solutions.
With customer centricity and sustainable innovation at its core, DFCC Bank delivers seamless and secure banking experiences, which include digital platforms like DFCC MySpace, and through a network of 133 branches and access to over 6,000 ATMs via the LankaPay network.
A recognised leader in sustainable finance and renewable energy initiatives, DFCC Bank is committed to reducing environmental impact and fostering long-term economic resilience.